Returns & Refunds:
I like to have happy customers and provide a service that I would like to recieve and be on the other end of, that is why I offer guaranteed satisfaction of your order or simply return within 30 days for a full refund (postage not included)
The Tool Squirrel will aim to provide a quality service for any item purchased, but if for any reason you wish to return the item you may do so by initially contacting me via email stating why you wish to return and I will try to resolve any problems that may be resolvable over email or phone, if you still wish to return an item then please make sure contact is made within 30 days of receipt of the item, if this goes beyond this time then I cannot offer a return or refund.
Items being sent back must be sent via a secure tracked method and postage cost will be covered by the buyer. Items must arrive back in the condition they came in, if they don’t then I reserve the right not to offer a full refund, this is to stop items being used then sent back. After inspection a full refund of the item including the original postage cost will be made via the same payment method the item was originally paid for.
All tools sold are used / vintage tools so may need a sharpen or some attention, this will be explained in the description or photo's.
Again I like to make sure every customer is satisfied with any purchase so please contact me if any problems do arise.